Terms of Service Change Log

Lights and materials: Customers provide the lighting system. Installation pricing covers labor only unless otherwise stated in the written quote. The Customer provides light kits, extension cords, timers, smart controllers (if not included with the light kit), power supplies, additional accessories required by the manufacturer, and additional extension sections. Installation labor does not include customer materials. If the written quote says so, the Company orders the materials for the Customer, as described in “Paying for materials” below.

Paying for materials: The Customer always pays for all lighting and accessories, and the payment is due 7 days before the installation so that shipped items have time to arrive. The Company never buys materials before the Customer has paid for them, so the Company is never left with purchased items if a job is cancelled. The Customer can order the materials directly. If the Customer asks the Company to order them, the Customer pays the materials plus 15% for office work, shipping, receiving, handling and delivery on job day, in full, before the Company orders. This also lets the Company plan ahead and check that the right equipment arrived. Once the Company orders the materials for the Customer, they belong to the Customer, and the cancellation and refund schedule below does not apply to them.

Store runs on job day: If an item is missing on job day, such as an extension cord or other hardware, the Company may make a store run so the job happens. The cost of the store run is the Company’s, not the Customer’s.

Final balance (due when the install is finished): The remaining balance is due when the installation is finished.

Cancellation and refunds: If the Customer cancels a booked job, the Company refunds a percentage of the payments made, based on how long before the scheduled installation date the Customer cancels. The Company keeps the rest, because a booking reserves crew scheduling and availability.
4 weeks or more before the install: 80% refund
2 weeks or more before the install: 75% refund
1 week or more before the install: 50% refund
3 days or more before the install: 25% refund
Less than 3 days before the install: no refund
Any refund is paid within 90 days.

Accepted payment methods: The booking deposit and the start-of-work payment can be made as listed on the Customer Portal. The final balance can be paid the same ways, or by bank transfer.

Right to refuse a job: We reserve the right to refuse any job, for any reason. If we turn down a job, the Company refunds the Customer 100% of any deposit or other payment already made, minus the payment processing (transaction) fee charged on that payment. The cancellation refund percentages in Section 2 apply only when the Customer cancels, not when the Company turns down a job.

Every job is quoted custom: We quote all jobs custom, one at a time, and treat each job accordingly, pricing it to industry standard pricing for the work involved.

When a return trip is charged: A return trip is charged only when kids, acts of God, weather, or a malfunction after the lights were tested and the crew left requires the crew to come back. The service call fee above applies. A return trip to fix a direct installation error by our team is free.

Holiday rates (could be triple): Service calls could cost triple ($225), depending on the scope, on the day before and the day of a holiday.

Site visits before booking: We do consultations online, by phone and by text. A site survey before a deposit is rare. Our local base is 10 miles from ZIP 32707, and a site survey inside it has no trip charge. A site survey more than 10 miles from ZIP 32707 carries a trip charge for the long drive. The trip charge is quoted before we come.

Permanent smart lighting installs: Permanent installs cover standard installation labor, mounting of the supplied system, testing, app setup and basic wire management. They do not include extension cords, timers, additional light sections, additional manufacturer components, electrical outlet installation, or specialty mounting hardware beyond standard installation requirements.

Kinds of work and how jobs are priced: The Company does seasonal holiday light installs, permanent smart lighting installs, and events and parties. Each kind is priced differently, and every job is custom. Your price depends on your location and on how booked the Company is before the holiday. Within two weeks of a holiday counts as last-minute, and last-minute jobs depend on the Company’s availability. Permanent smart lighting projects are custom quoted based on roof height, linear footage, accessibility, wiring requirements, controller location and installation complexity, and are not priced using seasonal holiday light rates. Events and parties are quoted per event.

Lights and materials: Customers provide the lighting system. Installation pricing covers labor only unless otherwise stated in the written quote. The Customer provides light kits, extension cords, timers, smart controllers (if not included with the light kit), power supplies, additional accessories required by the manufacturer, and additional extension sections. Installation labor does not include customer materials. If the written quote says so, the Company shops for and buys materials for the Customer. Shopping is a separate job: planning and consultation, prep work, the drive to the store and the time in the store, shopping and buying with the Customer on the phone, packing, and the drive back. It is charged at cost plus 15% on the materials, or at a flat $75 per hour that usually takes about 3 hours or less, as stated in the written quote.

Website prices are estimates: Prices on the website, in social media posts and in online estimates are for informational purposes only. Final pricing is based on project scope, roof height, accessibility, materials provided, and installation complexity. Per-foot numbers are a guide and vary by job: a non-permanent install, an event and a regular install with no screwing into the soffit are priced differently, and trees, shrubs, rooflines, gables, roof pitch and access all change the work. Each job gets one written price for the whole job, set after a free consultation online, by phone or by text, and agreed with you before work begins. We book a job with a deposit, put you on the schedule, and then do the work. The written quote is the price for your job.

Labor rate ($3.50 to $4.50 per linear foot): Seasonal holiday light installation labor is priced per linear foot of lights installed, from $3.50 to $4.50 per foot as a starting guide, depending on the scope of work. Factors that can move the rate include roof height, accessibility and complexity, difficult access, the installation method (clips or staples) and the location of the work (on the roof or under the eaves in the soffit area). This rate applies to seasonal holiday lighting only and does not apply to permanent smart lighting systems. Your rate is stated in your written quote and agreed with you before work begins. If the scope of work changes, the rate and total may change, and any change is discussed and agreed with you before the additional work is performed.

Booking deposit: To book, the Customer pays the deposit amount stated in the written quote. The deposit secures the installation date and is applied to the job. The amount is custom for each job (see “Deposits are custom per job” below). On many jobs it is 25% of the job quote, with a $350 minimum, and on some jobs it is higher.

Start of work: Any payment due when the Company starts the work is stated in the written quote. On many jobs it is a further 25%, which brings the total paid to half of the full job quote. When 50% was paid upfront, nothing further is due at the start.

Final balance (Net 90, bank transfer): The remaining 50% is due within 90 days after the installation is complete (Net 90) and is paid by bank transfer. This is the longest payment term the Company offers.

Cancellation and refunds: If the Customer cancels a booked job, the Company refunds a percentage of the payments made, based on how long before the scheduled installation date the Customer cancels. The Company keeps the rest, because a booking reserves crew scheduling and availability.
4 weeks or more before the install: 80% refund
2 weeks or more before the install: 75% refund
1 week or more before the install: 50% refund
3 days or more before the install: 25% refund
Less than 3 days before the install: no refund

Install guarantee: If the Company does not install on the scheduled date, the Company installs within 72 hours of that date or the Customer’s money is refunded in full. This is our money back guarantee. A date moved because of wet weather (see Section 7) is not a missed date, and the Company installs on the next dry day on its work schedule.

Deposits are custom per job: Every deposit is custom for the job, based on the location, the Company’s job schedule, the weather season and how close the job is to a holiday. Sometimes 50% is required upfront before work starts because of those things. The written quote states the deposit for your job. The Company tells the Customer the exact deposit amount in the quote before the Customer pays, and does not ask for a deposit that differs from the written quote. When 50% is paid upfront, no separate start-of-work payment is due. The cancellation and refund schedule below is the same for every job.

Accepted payment methods: The booking deposit and the start-of-work payment can be made as listed on the Customer Portal. The final balance is paid by bank transfer.

Site visits before booking: We do consultations online, by phone and by text. A site visit before a deposit is rare, and it carries a trip charge for the drive. The trip charge is quoted before we come, because we do not drive around town for a maybe.

Weather adjustments: The Company does not work in rain or in wet or damp conditions, because it is not safe and wet conditions ruin the work. If the weather is wet, the Company moves the installation date to the next dry day on its work schedule. The Company may also reschedule for ice or severe wind. A date moved for weather is not a missed date under the Install guarantee in Section 2.

Senior discount: Customers 60 and over may qualify for a 10% discount. It is applied at the Company's discretion for each job, because no two jobs are the same. Tell us when you request your quote.

Pricing is firm: Our rates are already set below typical Orlando market prices. The Company does not price match or discount below its posted rates. The senior discount and the new customer offer are the only reductions, and each is applied at the Company's discretion for each job.

Labor rate ($3.50 to $4.50 per linear foot): Installation labor is priced per linear foot of lights installed, from $3.50 to $4.50 per foot, depending on the scope of work. Factors that can move the rate include difficult access, the installation method (permanent lights, clips or staples) and the location of the work (on the roof or under the eaves in the soffit area). Your rate is stated in your written quote and agreed with you before work begins. If the scope of work changes, the rate and total may change, and any change is discussed and agreed with you before the additional work is performed.

Business and custom jobs (up to $11 per linear foot): Installations for business owners and custom jobs can reach up to $11 per linear foot. The rate for these jobs is always determined and agreed with you before the installation begins. Refunds may be available on these jobs depending on the type of job.

Terms in effect when you book: The version of these terms in effect on the date you book applies to your job. We record every change to these terms with its date in our public change log, and a change made after you book does not apply to your job unless you agree to it. Earlier versions are kept and can be opened from the change log.

The "Last updated" line now shows the full date and links to this change log.