Service Agreement & Terms of Service

1. Scope of Service & Installation

• Installation only: Standard installation services include hanging Customer-provided or Company-supplied Christmas and holiday lights, clips and timers along agreed-upon areas (for example rooflines, eaves, gables and ground stakes).
• Exterior power access: Customer must provide access to a working exterior GFCI electrical outlet within a reasonable distance of the installation area. The Company is not responsible for tripped breakers or pre-existing electrical issues on the property.
• Pre-existing lights: If the Customer provides their own lights, all lights and extension cords must be tested and in working condition before the crew arrives. The Company is not responsible for failed bulbs, faulty strands or pre-existing defects in Customer-owned equipment.

2. Payment Structure & Deposit Policy

• 50% non-refundable deposit: A 50% deposit of the total job estimate is required at the time of booking to secure your installation date. This deposit is non-refundable, because it reserves crew scheduling and availability.
• Remaining 50% balance: The remaining 50% balance is due immediately upon completion of the installation, once the last light is hung and the system is turned on and tested to ensure proper operation.
• Accepted payment methods: Payments can be made online by credit or debit card, bank transfer or electronic payment upon job completion.

3. Service Calls, Return Visits & Holiday Rates

• Service call fee ($75): A service call is a $75 flat fee to show up and diagnose the issue. This also applies when a crew is asked to return after the installation is complete and tested, and it covers gas, drive time and technician labor on-site.
• If we can fix it: If we can fix the problem, you get a fair quote and you decide whether you want the service.
• Exceptions: The fee applies to situation-dependent requests, such as the Customer changing timer settings, shifting light placement after initial sign-off, or resetting Customer-owned tripped outlets or breakers. If a return visit is required because of a direct installation error by our team, the fee is waived.
• Holiday rates (triple): Service calls cost triple ($225) on the day before and the day of a holiday.
• Last-minute calls: Last-minute calls are okay, subject to availability. Please test your lights well before guests arrive.
• Availability: We are one truck and one guy covering Central Florida, Tampa and nearby areas, so please book early.

4. Travel Fee

• When it applies: A travel fee may apply to jobs outside our core service area, based on the distance traveled and current market rates for mileage and drive time.
• Quoted in advance: Any travel fee is included in your quote before you book, so there are no surprises.
• Separate from service calls: The travel fee is separate from the $75 service call fee in Section 3, which applies to service calls and return visits after the installation is complete.

5. Takedown Service & Policy

• Unbundled service: Installation and takedown are separate services. Takedown is not included in the initial installation price unless explicitly stated on your invoice.
• Takedown rate: Takedown is billed at 50% of the original installation price (or a standard fixed takedown fee).
• Scheduling takedowns: Takedowns happen whenever you want to book and schedule them. Or leave your lights up all year. We do, ha ha!

6. Storage & Attic Policy (Crew Safety)

• Default takedown placement: Upon removal, lights and accessories will be neatly spooled or coiled and placed in the Customer’s garage, porch or driveway.
• Attic placement conditions: Crew members will only carry and store containers in an attic if all of the following are met:
  1. Storage containers are sturdy, hard-shell plastic or metal totes in good structural condition, with secure, flat-fitting lids.
  2. Bins are not overfilled, bulging or excessively heavy.
  3. Safe, clear and unblocked ladder or stairway access to the attic is provided.
• Refusal of attic entry: Crews reserve the right to decline to enter attics or handle damaged, soft-sided, brittle or overfilled containers, for technician safety and property protection. In that case, lights will be left neatly packed in the garage or driveway.

7. Customer Property & Weather Disclaimer

• Weather adjustments: Services are subject to weather conditions (rain, ice, severe wind). For crew safety, service dates may be rescheduled because of inclement weather.
• Property care: Crews take great care on all roofs and gutters. The Company is not responsible for minor wear, pre-existing roof or gutter damage, or structural issues unrelated to direct installation error.

8. Online Store & Products

Storage containers, light reels and accessories ordered through OrlandoHolidayLighting.com are subject to standard online sales and shipping terms. Items purchased online and shipped to the Customer are owned directly by the Customer.